OPTIMISTIC HEALTHCARE SOLUTIONS
Fidelity is Paramount
our services are easily adaptable to the requirements of your company, providing high added value of services with its subsequent cost reduction achieved by outsourcing the processes that are expensive for your company.
we provide excellent customer service and at the same time make possible the development of sales and market strategies at a competitive cost and with extremely favorable results.
our location in India provides adequate time differences for the US
we can easily adapt our resources to Clients requirements.
our non native agents are almost accent free.
Optimistic healthcare Solutions guarantees that all customer care (Inbound – Outbound) meets the quality standards set by the customers and are HIPAA Compliant.
In order to achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent’s performance at its highest level
In order to achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent’s performance at its highest level.
Each and every one of these skills will be prorated assigning greater importance towards the professionalism and the accuracy of the information handled.
Through this process and in conjunction with continuous training and coaching we strive to highlight the positive aspects of each agent and therefore emphasize a culture of positive attitude.
